Microblogging and Knowledge Management

Recently we turned on a new knowledge base component of our internal knowledge management architecture.  There are a few interesting aspects of it such as:

  • we tag knowledge based on attributes such as skill, technology, etc
  • we attribute knowledge entries to contextual information such as date, customer, activity type, etc
  • we expose views of knowledge through a single entry point via enterprise search portal

There are other things too, but the one that I’m interested in the most right now is really the human interaction (and UX) around the actual capture of data.  We’ve gone for a microblogging style approach to knowledge capture – we have some sophisticated data mining processes that prompt users for knowledge ‘dumps’.  By combining the contextual information that we get from the data mining process with the information that we get from our staff, we are able to build processes over the top which add value to the process.

One of the things that we are doing – and will improve upon in the future – is that we have built the (microblogging) user interface in such a  way that we can extract and partition both tacit as well as explicit knowledge. 

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~ by D on January 31, 2008.

One Response to “Microblogging and Knowledge Management”

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